TERMS AND CONDITIONS
These are the terms which apply to the contract in relation to your booking of an Amani property. For the purpose of these terms, you (the person making the booking) are referred to as the ‘Guest’ (or ‘Guests’), ‘you’ and/or ‘your’.
Please take the time to read these terms carefully as they explain important information, such as terms of cancellation, deposit and balance payments and other important information.
1.1 Booking confirmation
Your booking must be for holiday / long term let purposes only. You may not sub-let the property or allow additional guests to stay that have not been confirmed within the original booking.
Guests booking with Amani must be over 25 and must be present for the duration of the booking period. For a booking to be confirmed we require a deposit of £300 per house or apartment per week of stay (this deposit is non-refundable).
Once a booking is confirmed, you have entered into a legally binding contract accepting the Amani terms and conditions. Guest(s) accept full responsibility for all persons who will use the property during the booked period, and accept that they have read and understood our terms and conditions.
Please note – an initial enquiry over the telephone or via email does not constitute a booking. A booking is firm when full payment of the deposit has been received.
1.2 Payment of balance
The amount payable will be shown on your confirmation email. The balance of accommodation is due 8 weeks before your scheduled arrival date. This date will be specified in your booking confirmation.
Payments can be made by bank transfer and details will be provided to you with your formal confirmation email.
We do also accept card payments (via CityPay) – we process the payment over the telephone and send you the email confirmation of payment by CityPay. Unfortunately, with a credit card payment we do need to add a 2% surcharge.
1.3 Arrival and departure
The property will be available to you from 3pm on the first day of the booked period. All guests, luggage, property and vehicles etc. must vacate the property by 10am on the last date of the booked period. If guests fail to vacate the property by this time, Amani reserves the right to request an additional fee to cover the extra period of occupation and any extended cleaning arrangements caused by the delay.
1.4 Cancellation of the booking by the guest
Amani recommends that all guests take out adequate travel insurance. The below cancellation charges are applied to all bookings and please note all deposits are non-refundable.
We only accept a cancellation by you in writing and the cancellation will only be valid from the date received.
Cancellation charges apply to all bookings:
- Following booking confirmation: 100% of any deposit paid
- 8 weeks before arrival: 100% of the full balance of your stay
Amani will supply a cancellation invoice on demand for insurance claims where required.
1.5 Accommodation rates
All rates quoted are in Pounds Sterling. Amani reserves the right to add any future local taxes that may be levied on our goods and services. In this instance Amani will endeavour to notify you within a reasonable period of the introduction of such taxes.
1.6 Amendments to your booking
In the event of any unforeseen circumstances (such as direct issues with a particular property) we may be required to make amendments to bookings (such as a change to your property allocation). We cannot guarantee allocation of specific units; we endeavor to allocate you to your specific requests where possible. In the event that changes are made, we will let you know as soon as possible.
1.7 Cancellation of your booking
In the event of any unforeseen circumstances, we reserve the right to cancel your booking at any time before your scheduled date of arrival. In the unlikely event that this occurs Amani will refund in full all monies paid.
Notwithstanding clause 1.6 Amani agrees to provide you with self catering or hotel accommodation to a similar standard where we can not notify you within 24 hours of your scheduled arrival that we cannot provide the accommodation you booked.
1.8 Force Majeure
We regret we cannot accept liability or pay compensation for cancellation by any party due to acts out of our control. Such acts of force majeure would include; war, threats or acts of terrorism, fire, flood, fog or natural disaster or any similar event outside our control.
Amani is a family environment and expects all guests to have consideration for others in the vicinity, with particular focus on noise levels.
Please note – we ask for guests to be considerate of noise after 10pm. All music and noise must be retained at an acceptable volume (indoors and outdoors). Should there be a disturbance at one of our properties, local residents are affected as a result of your stay, or if in the Manager’s reasonable opinion, you or any member of your party behaves in such a way as to cause or be likely to cause upset, distress or danger to any third party or damage to the property, the Manager is entitled (without prior notice) to terminate the occupation of the guest(s) concerned. In this situation, the guest(s) concerned will be required to leave the property. Amani will have no further responsibility toward the guest(s) in this instance. No refunds will be made, and we will not be responsible for any expenses or costs incurred as a result of termination.
Amani operations a zero-tolerance policy in regard to abuse or aggression towards staff or other guests.
2.1 Restrictions / property care / loss or damage
Amani operates a strict no smoking policy on the premises (inside and outside). We politely ask that guests wishing to smoke do so away from the courtyard. Barbeques are not permitted anywhere on the premises.
You are responsible for any damage howsoever caused to Amani property and Amani reserves the right to charge you in full for any damage caused. Guests are required to take good care of the property and its contents and leave the property clean and tidy on the day of departure. All items of furniture and equipment should be returned to their original position. We ask that any items borrowed from the store be returned for other guests to enjoy (beach items etc.) We politely request that guests make us aware of any breakages or damage so that we can arrange to repair/replace the item(s) in time for the arrival of the next guests that day. We do not charge for minor breakages if reported to us before departure.
Notwithstanding any statutory provision Amani cannot be responsible for any personal items left or stored on our premises or carpark.
Notwithstanding any statutory right, Amani shall not be responsible for any injuries sustained by you or any other guests on your booking whilst staying at one of our properties.
2.2 Complaint and Claims
Any problems whilst you are staying at the property or grounds for complaint should be reported immediately to the Manager, Amy Davies (contact details listed above). We will endeavor to address any issues as soon as is reasonable possible. Failure to do so will prejudice a claim irrespective of its merits.